Returns and complaints

Right of cancellation

According to the Danish Sale of Goods Act, you always have 14 days right of cancellation when you shop online – However, we offer you 360 days full right of cancellation and return on goods acquired at www.rikkitikki.eu. The right of cancellation runs from the day you receive your goods. Please note, this does not include customized and personalized elephants. If an item is taken into use before the expiration of the right of cancellation, and if you should hereafter regret your buy, you yourself are liable for any depreciation in the value of the item which is due to any other handling than the one necessary to test the item in a regular manner in a physical store. Therefore you should make sure to always return all items in the same condition as at receipt. It is a good idea to always keep the original packaging until you have decided to keep the item.

If you wish to utilize your right of cancellation, you are to fill out our return form and return it along with the return items. You yourself are responsible for the payment of the return, and it is your liability that all items are returned safely to us.

When we receive your return items, we pay you back the full price including any potential shipping costs which you may have had on your original order.

If it is estimated that any return item has been used as described above, you will only receive some or nothing of the price back depending on the commercial value of the item. You are free to choose between getting your money back and getting a gift token to www.rikkitikki.eu. Simply state your choice on the return form. Please note that it can take up to two weeks from the receipt of the return form and the return items until your money is returned.

Return items should be returned to:

Rikki Tikki Company
Plastvænget 3C
9560 Hadsund
Denmark

If you wish to print out a new return form, please click here.

Please note – we do not receive packages which are sent COD, and we do not collect packages which are sent without distribution.

If you have any questions, you are most welcome to contact our customer service department.

Right of exchange

With us, you always have 360 days full right of exchange on goods purchased at www.rikkitikki.eu. The right of exchange runs from the day you receive your goods. Please note, this does not include customized and personalized elephants. If any item is taken into use before the expiration of the right of exchange, and if, hereafter, you should regret your buy and wish to exchange this item for another item, you yourself are liable for any depreciation in the value of this item, which is due to any other handling than the one necessary to test the item in a regular manner in a physical store. Therefore, make sure to always return all items in an unchanged condition. It is always a good idea to keep the original packaging until you have decided to keep the item.

If you wish to utilize your right of exchange, you are to fill out our return form and return it along with the return items. Please state your exchange wishes on the form. You yourself are responsible for the payment of the return, but in return we always pay the postage on your new delivery with the same delivery method that you chose for your original order. Please note that it is your liability that all return items are returned safely to us. If you wish to exchange an item for another item at a lower price, the balance will of course be transferred back to you. You are free to choose between getting your money back and getting a gift token to rikkitikki.com. Simply state your choice on the return form.

If on the other side you wish to exchange an item for another item at a higher cost, you are not to state exchange. Instead you are to return the item in accordance with right of cancellation and place a new order at our shop.

Return items should be returned to:

Rikki Tikki Company
Plastvænget 3C
9560 Hadsund
Denmark

If you wish to print out a new return form, please click here.

Please note – we do not receive packages which are sent COD, and we do not collect packages which are sent without distribution.

If you have any questions, you are most welcome to contact our customer service department.

Warranty

When you shop at www.rikkitikki.eu, you have 2 years warranty on items which break before the expiration of this period of time or which have other considerable flaws and/or deficiencies according to the Danish Sale of Goods Act. This means that in case of flaws and/or deficiencies, you are entitled to reparation, exchange, your money back or potentially abatement depending on the specific situation. To make a claim on an item, it is a requirement that the deficiency/flaw has not occurred due to misapplication or other tortious behaviour, or that the deficiency/flaw was already present in the item at the time of acquisition. Remember that notice of any defect shall be given within a reasonable time after manifestation. Timely notice is considered to be two months after manifestation at the latest.

When making a claim, it is important that you contact us before sending back any items so that we can determine the subsequent process. Please simply send us an e-mail in which you describe the deficiency/flaw and state either your invoice or order number. Then we will contact you with further information. You are also most welcome to attach a picture so that we have an optimal basis to make a correct decision. If an item has to be returned to us, we will cover the costs and send you a return label which you can use for the return. This way we avoid that you have to lay out any money. Please note that we do not refund postage for shipments which are sent to us without prior agreement.

Please note – we do not receive packages which are sent COD, and we do not collect packages which are sent without distribution.

If you have any questions, you are most welcome to contact our customer service department.